Refund and Return Policy

Because each store sells and delivers its own products, refunds are handled together with the store you bought from. If you cannot reach the store, or you are not getting a fair response, contact us at support@startovar.com and we will help.

A digital product is delivered straight after payment, as a download link or as access instructions. For that reason, a digital product is generally not refundable once it has been delivered to you.

You are still entitled to a remedy if the product was never delivered, does not work, or is clearly not what was described. In those cases, contact us and we will make it right.

If a physical product arrives damaged, faulty, the wrong item, or clearly not as described, you are entitled to a refund or a replacement. Contact the store, or us, within 14 days of receiving the order.

Return shipping arrangements depend on the store and on the reason for the return. We will help agree a fair outcome.

If an order does not arrive within a reasonable time, or a digital delivery never reaches you, contact us and we will look into it and arrange a refund or a redelivery.

Email support@startovar.com with the email you used at checkout, the name of the store, and the product. The more detail you give, the faster we can help. We aim to respond within 3 business days.

Approved refunds are returned to your original payment method through Stripe. How long the money takes to appear depends on your bank or card provider.

If something is wrong with an order, please contact us first. We can almost always resolve it faster than a card dispute, and it helps the small stores on the marketplace avoid unfair penalties.

Nothing on this page limits the consumer rights you have by law where you live. Those rights always apply on top of this policy. For more on how we handle your data, see our Privacy Policy.